Differences

This shows you the differences between two versions of the page.

--- en:assistenza_tecnica [2018/11/07 17:01] – qem103
+++ en:assistenza_tecnica [2019/11/04 15:51] (current) – [Repair] qem103
@@ Line 1: / Line 1: @@
+===== Request for assistance =====
+For supplying you fast service, at the lowest cost, we need your support.
+|  {{doc:assistenza:assistenza_1.png?nolink&100}}  |  {{doc:assistenza:assistenza_modulo_01.png?nolink&100}}  |
+|Follow all instructions provided in the [[en:appnote:mimat|MIMAT]] manual|If the problem remains, fill out the "Request Form for assistance" on the page [[https://www.qem.it/index.php/en/contact-request.html|Contacts]] at  www.qem.it site.\\ Our technicians will get elements essential for the understanding of your problem.|
+===== Repair =====
+**To provide you with an efficient service, please read and adhere to the instructions given [[en:assistenza_tecnica:riparazione|here]]**
+===== Shipping =====
+It is recommended to pack the instrument with materials that are able to cushion any falls.
+|  {{doc:assistenza:assistenza_4.png?nolink&100}}  |  {{doc:assistenza:assistenza_5.png?nolink&100}}  |  {{doc:assistenza:assistenza_6.png?nolink&100}}  |
+|Use the original package: it must protect the instrument during transport.|Attach:\\  1. A description of the anomaly;\\  2. A part of the electric scheme where the equipment is inserted\\  3. The planning of the equipment (set up, quotas of job, parameters...).\\  4. Request a quote for repair; if not required, the cost will be calculated in the final balance.|A full description of the problem, will help identify and resolve your problems fast. A careful packaging will avoid further inconveniences.|